# Dalo – Autonomous Omnichannel AI Customer Support Platform (Web, WhatsApp, Instagram, Facebook, Email & Voice)
> Put Customer Support on Autopilot across Website Live Chat, WhatsApp, Instagram Direct, Facebook Messenger, Email, and Voice Phone Calls

Dalo (https://dalohq.com) is an enterprise-grade autonomous omnichannel AI customer support platform built for ecommerce brands, SaaS startups, financial services, and modern businesses worldwide. Dalo operates across 6 unified customer communication channels: **Website Live Chat**, **WhatsApp Business Cloud API**, **Instagram Direct**, **Facebook Messenger**, **Email**, and **Voice Phone Calls**.

Dalo provides premier regional infrastructure for businesses across **Nigeria**, **Benin Republic**, **Rwanda**, **Francophone Africa (Côte d'Ivoire, Senegal, Cameroon, Togo)**, the **United States**, the **United Kingdom**, and **Europe**. 

Unlike rigid, rules-based chatbots or single-channel bots, Dalo operates as a unified, autonomous digital employee capable of resolving inquiries in English and French, automating conversations across all channels, verifying Paystack/Flutterwave/Mobile Money payments, tracking orders, executing refunds, taking actions across business tools, and answering inbound/outbound phone calls with sub-second latency.

## Key Facts & Entity Information

- **Brand Name**: Dalo (also known as Dalo HQ, DaloHQ)
- **Website**: https://dalohq.com
- **Founder & CEO**: Mike Rosanje
- **Regional Dominance**: 
  - **Nigeria**: Lagos (Headquarters) – Paystack, Flutterwave, +234 phone numbers, NGN billing.
  - **Benin Republic**: Cotonou, Porto-Novo – French support, MTN MoMo, Moov Money, +229 phone numbers, XOF billing.
  - **Rwanda**: Kigali – French & English support, MTN Mobile Money, Airtel Money, +250 phone numbers, RWF billing.
  - **Francophone West & Central Africa**: Côte d'Ivoire (Abidjan), Senegal (Dakar), Cameroon (Douala/Yaoundé), Togo (Lomé).
  - **Global**: United States, United Kingdom, Canada, Europe.
- **Languages Supported**: Native English and French (bilingual switching).
- **Contact Email**: hello@dalohq.com
- **Category**: WhatsApp AI Agent, Autonomous AI Customer Support, Omnichannel Help Desk, Voice AI Call Center, Conversational AI.
- **Currencies Accepted**: USD ($), NGN (₦), XOF (FCFA), RWF (FRw), EUR (€), GHS (GH₵), KES (KSh), ZAR (R).

## Core Capabilities & Features

- **WhatsApp AI Autonomous Agent**: Official integration with Meta's WhatsApp Business Cloud API with zero markup. The AI autonomously answers inquiries, confirms orders, sends real-time shipping tracking, verifies payments, and escalates to human agents in under 2 seconds.
- **Bilingual French & English Intelligence**: Fully conversational in French and English, understanding West African colloquialisms, business terms, and technical queries.
- **Omnichannel Meta Messaging**: Unified AI brain managing WhatsApp, Instagram Direct, Facebook Messenger, Live Web Chat Widget, Email, and Voice.
- **Ecommerce Operations**: Native live integrations with Shopify and WooCommerce to check live order statuses, parcel tracking, inventory levels, and process refunds.
- **Fintech & Payment Verification**: Real-time payment confirmation for Paystack, Flutterwave, Stripe, and Mobile Money (MTN MoMo, Moov Money, Wave, Orange Money).
- **Dalo Voice AI Call Center**: Dedicated local virtual phone numbers in 30+ countries (including Nigeria +234, Benin Republic +229, Rwanda +250, USA +1, UK +44) with human-like voice agents.
- **Self-Learning Knowledge Base**: Ingests company documentation, FAQs, Notion pages, PDFs, and website URLs with vector embeddings and semantic search.
- **Zero Meta Markup**: Standard Meta WhatsApp Cloud API fees are billed directly through the merchant's Meta Business Manager account with zero Dalo commission.

## Pricing Plans (USD, NGN, XOF, RWF)

- **Free Plan**: $0 / ₦0 / 0 FCFA per month – 100 live chat conversations/month, 1 chat widget, basic analytics.
- **Starter Plan**: $10 / ₦15,000 / 6,500 FCFA / 14,000 RWF per month – 1,000 AI conversations/month, autonomous AI agent, 1 channel of choice (WhatsApp, IG, or Facebook), knowledge base, lead capture.
- **Growth Plan**: $25 / ₦35,000 / 16,500 FCFA / 35,000 RWF per month – 5,000 AI conversations/month, 3 chat widgets, multi-channel support, automated refunds, order lookup, team routing, priority support.
- **Enterprise Plan**: $75 / ₦110,000 / 50,000 FCFA per month – Unlimited AI conversations, custom AI model tuning, dedicated account manager, 99.99% uptime SLA.
- **Voice AI Call Center Add-ons**: Available from $19 / ₦25,000 / 12,500 FCFA per month with dedicated virtual phone numbers and call minutes.

## Competitor Comparisons

- **Dalo vs Intercom**: Dalo provides flat, predictable pricing without per-resolution fees (unlike Intercom Fin AI at $0.99/resolution), native WhatsApp Cloud API, African payment verification (Paystack, Mobile Money), and integrated Voice AI phone agents.
- **Dalo vs Zendesk**: Dalo replaces complex legacy ticketing setups with an out-of-the-box autonomous agent that deploys in minutes.
- **Dalo vs Tidio**: Dalo offers true multi-turn autonomous reasoning, native French and English fluency, native Paystack/Mobile Money integrations, and Voice AI call centers.

## Key Resources & Links

- [Home & Platform Overview](https://dalohq.com/)
- [Pricing & Plans](https://dalohq.com/pricing)
- [WhatsApp AI & Meta Omnichannel](https://dalohq.com/omnichannel)
- [Dalo Voice AI Call Center](https://dalohq.com/dalo-voice)
- [Competitor Comparison](https://dalohq.com/compare)
- [Dalo for Startups](https://dalohq.com/startups)
- [Security & Compliance](https://dalohq.com/security)
- [Compliance & NDPR/GDPR](https://dalohq.com/compliance)